Wednesday, December 4, 2013

Happy December!

Have You Checked Your Carpet Warranty?

Did you know that your carpet warranty requires you to do certain things?

For instance, Home Depot limited warranties require you to have your carpet cleaned every 12-18 months using the hot water extraction method (such as the one used by CarpetUp).
They also recommend that you vacuum at least twice a week.

Stain and Soil Warranties can be even more specific, since coverage is limited to certain items that can cause the stain, and often exclude non-food and non-beverage items, for instance. Even here, many items that have strong dyes such as coffee, curry, mustard, and herbal tea are also not covered under soil and stain warranties. Be aware that bodily fluids are also typically excluded.

If you have a tough stain to get out or a carpet under warranty, call the professionals at CarpetUp to make sure you can get the longest life for your carpet!

Warranty information: Courtesy of Commercial Steam Team

Monday, October 7, 2013

Myths and Facts About Carpet Cleaning

"The carpet doesn't look dirty enough to have it cleaned at this time."verticle lineSome carpets do hide soil more than others. It does not mean there is no soil to be removed. All soil, whether hidden or not, acts an abrasive. It can result in early wear, loss of fiber protection, and even some loss of color.
"I was told to wait a few years before having my carpets cleaned. 'They' said, once you have them cleaned, you always have to have them cleaned!"Check your paperwork. Carpet manufacturers recommend having your carpets cleaned by a trained and qualified professional every 12 to 18 months. Call the manufacturer, not the retailer, they will refer to an IICRC Certified Firm, such as CARPETS ETC. The problem many consumers face is the fact that many companies use a high-residual detergent that remains in the carpet long after they leave, and it continues to attract soil, causing your carpets to get dirty fast.
"They said Steam-Cleaning will ruin my carpets!"Many carpet cleaning companies use Hot-Water Extraction (Steam-Cleaning). Steam-Cleaning is the preferred choice that CARPETS ETC. chooses because of the thoroughness of the method, only when done properly. It is recommended by the leading carpet manufacturers. On the other hand, untrained and uneducated carpet cleaners can over-wet your carpet creating a variety of problems for you. According to IICRC Standards, carpets should be fully dry within 24 hours.
"I was told that once I have my carpets cleaned, I do not need to have any carpet protectant applied. It has built-in stain resistance."

Most of the residential installation of carpet these days are stain resist. But no carpet is ever "stain-proof", but added carpet protectants, when properly applied, will enhance stain resistance to accidental spills and spots. It will also help remove more dry soil during vacuuming.
"I shouldn't have to pay a lot for carpet cleaning."

Never select a carpet cleaning company solely based on price. Carpet cleaning is not as cheap as some would like for you to think. Their technique is to advertise a low price to get you to call them, so they can push their low quality, ineffective goods at higher prices than what the real professionals charge. Thorough carpet cleaning is not cheap, but it will extend the useful life of your investment and care for your carpeting in a way that will save you money in the long run.

Courtesy of Carpets Etc. 412-221-8851

Wednesday, August 21, 2013

What is Green Cleaning?

Originally “green” meant the ingredients in cleaners were derived from plants and biodegraded easily after joining our waste streams (e.g. water treatment plants). To the everyday person cleaning their home, “Green” simply means something better for the environment.

So what is “Green Cleaning?” It is taking all the “yellow” and “blue” nuances of the chemistry, processing, packaging and disposal that go into creating and using a cleaning product and balancing them for environmentally safe and efficient cleaning. Green Cleaning is the commitment to make, use and dispose of cleaners with People, the Environment and Sustainability in mind.

Is Green More Clean?  A cleaning product that does not clean well is not good for the environment. Producing and packaging a useless cleaning product is a waste of time and energy, which is very “un-green.” The good news is that environmental groups, state legislators, the EPA, and the cleaning products industry are all working together to improve the products that you use every day.   Although Green Cleaning has only been fashionable for the last decade or so, we have been working on developing more environmentally-sound cleaning products for more than 50 years.

The cleaning products industry has understood the importance of biodegradable cleaning products since the 1950s.  In the 1970s, the industry removed all CFCs from aerosols.  In the 1990s, products became more concentrated (“ultras”) which reduced packaging.  Cleaning products have been getting “greener” through innovation and continuous improvement – long before the “green” movement was even around!

Courtesy of:

Tuesday, August 13, 2013

How to Keep Your Workplace and Home Allergy Free

1.) Increase carpet cleaning frequency: If the facility has carpet, ensure all vacuums are equipped with a High Efficiency Particulate Air (HEPA) filter. HEPA filters are most effective in the removal of the common contaminants that trigger asthma and allergies. In a commercial facility, deep clean carpets at least once a year. In facilities with high levels of foot traffic, consider deep cleanings on a more frequent basis.

2.) Maintain A/C and heating units: Each month, change air conditioning and heating unit filters to ensure dust mites don’t recirculate into the building. Consider using filter enhancers which can be sprayed on units to help trap more debris and allergens.

3.) Empty vacuums frequently: To ensure dust mites stay at a minimum, empty vacuum bags before they are full. When bags are roughly 1/3 to 1/2 full, empty them so vacuums can stay fully effective in the removal of dust mites and other debris.

Don’t rely on disinfectants: Often, facility managers believe that using a disinfectant will reduce asthma and allergy triggers. However, more intensive methods such as carpet cleanings, dusting and extraction are required to remove dust mites and other contaminants that prompt asthma attacks.

Asthma Triggers and how to Control them in the home:

1.) Dust Mites:

What You Can Do: Wash bedding in hot water once a week. Dry completely. Use dust proof covers on pillows and mattresses. Vacuum carpets and furniture every week. Choose stuffed toys that you can wash. Wash stuffed toys in hot water. Dry completely before your child plays with the toy.

2.) Cockroaches:
What You Can Do: Keep counters, sinks, tables, and floors clean and free of clutter. Clean dishes, crumbs, and spills right away. Store food in airtight containers. Seal cracks or openings around or inside cabinets. Use roach baits or traps instead of sprays. Cover trash cans.

3.) Mold:

What You Can Do: If you see mold on hard surfaces, clean it up with soap and water. Let the area dry completely. Use exhaust fans or open a window in the bathroom and kitchen when showering, cooking, or washing dishes. Fix water leaks as soon as possible to keep mold from growing. Dry damp or wet things completely within one to two days.

Chemical Irritants:

4.) Chemical Irritants:

What you Can Do: Chemical irritants found in some products in your house may make your child’s asthma worse. Your child’s asthma may be worse around scented or unscented products, including cleaners, paints, adhesives, pesticides, cosmetics, or air fresheners.

By following this advice, you will be able to create an environment that is free of asthma triggers in your home and at work.

Courtesy of:
                                                             The Carpet and Rug Institute

Monday, May 6, 2013

Spot Solver- Animal Stains

Act Quickly! Delaying may cause nthe spill tp become a permant stain. Blot liquids with a dry, white absorbent cloth or white paper towels. Gently scrape up semi-solids with a rounded spoon. Break up solids and vacuum.

* Pretest any spot removal solution (for color transfer to the cloth or damage to the carpet) in an inconspicuous area. If a change occurs, select another solution.

* Apply a small amount of the solution to a white cloth, and work in gently - do not rub -- working from the edges of the spill to the center to prevent spreading. Allow to remain on the spill a few minutes. Be patient. Blot.

* Continue to use the first agent as long as there is a transfer of the spill to the cloth. Be patient. Complete removal may require repeating the same step several times. Or, you may need to move to the next solution.

* When the spill is completely removed, rinse the area with cold water; blot with a dry cloth until all moisture is removed.

A dry, absorbent, cleaning compound may be used as a substitute to minimize drying time.

Detergent Solution - Mix one fourth (1/4) teaspoon of a liquid dishwashing detergent per one (1) cup of lukewarm water. NEVER USE A STRONGER CONCENTRATION! Thorough rinsing is necessary to remove detergent residues that may cause rapid soiling. It may be necessary to rinse with warm water several times to completely remove residues. (See Residue Precautions.) Care should be used in selecting a detergent. Never use a laundry detergent of any type, because laundry detergents may contain optical brighteners (fluorescent dyes) that dye the fiber. Do not select an automatic dishwashing detergent because many contain bleaching agents that destroy dyes and some fibers.
 Vinegar Solution - Mix one (1) cup of white vinegar per two (2) cups of water. White vinegar is a 5% acetic acid solution. It is used most often to lower the alkalinity caused by detergent solutions or alkaline spills.

 Warm Water - Lukewarm tap water should be used in most cases to rinse the cleaning solutions from the fiber. Failure to completely rinse the solutions from the fiber may cause accelerated soiling.

 Ammonia Solution - Mix one (1) tablespoon of household ammonia per cup of water. Please note: Be aware that ammonia, if used improperly, can cause a color change. Be sure to test a hidden area.

Call a Professional - Professional cleaners have the ability and the equipment to use more aggressive cleaning solutions to remove stubborn spills. Always consider consulting a professional cleaner regarding any spot removal question.

Courtsey of : The Carpet and Rug Institute

Thursday, April 25, 2013

Troubleshooting Common Carpet Issues

Information for Maintaining Carpet Appearance...

>Texture surface retention:

Carpet in heavily traveled areas receives the most wear. For better appearance and longer carpet life, try to reduce the amount of traffic on these areas or use small rugs in front of heavily used chairs or furniture. Remove and clean these rugs while vacuuming the primary carpet or rug. You should occasionally move furniture and reverse area rugs. Although some change will eventually occur in the texture of your carpet, reducing the wear on paths and in front of furniture will slow this change.


Crushing is the loss of pile thickness because of foot traffic. Crushing is not considered a manufacturing defect unless it is specifically cited in the manufacturer’s warranty. Regular vacuuming may help reduce crushing that results from traffic. Manufacturers’ definitions of crushing may vary.

>Depressions or indentations:

The weight of heavy pieces of furniture can cause indentations in carpet. Some depressions may be permanent. Use furniture glides or cups under the legs of heavy pieces, or move your furniture a few inches backward or sideways so that the weight is not concentrated in one place. To remedy depressions, work the carpet pile back into place with your fingertips or the edge of a spoon, then, dampen the area and heat it with a hair dryer, working the fibers with your fingers or a spoon.

>Fading or color loss:

Give your carpet the normal protection from direct sunlight that you would give to any colored fabric. Emissions from heating systems or chemicals, such as pesticides, household cleaning agents and other household items, can also result in color loss.

>Filtration soil:

Filtration soil may appear as dark or grayish lines on carpet along walls, stairways and under doors. It is caused by airflow over and through carpet, allowing fine soils to settle on the surface. It is often caused by an improperly balanced ventilation system, when the volume of air entering a room exceeds the system’s capacity to remove air from the room. Excess air then seeks exit sources in gaps along walls and stairways. Prevent the airflow through carpet and carpet edges by sealing openings through the carpet and under doors and baseboards. Keeping the air in the area clean and using good filtration in your heating and cooling systems and vacuum cleaners can help. Filtration soils may require special cleaning treatment for effective removal. Contact a carpet-cleaning professional for assistance.

> Courtesy of The Carpet and Cleaning Institute

Thursday, April 18, 2013

Clearing The Air

Asthma and allergies: Although we might not normally associate carpet with improved indoor air quality, it does have a very positive effect. Gravity causes common household particles, such as dust, pollen and pet and insect dander, to fall to the floor. Carpet fibers trap the particles, reducing their continued circulation in the air. Proper cleaning with CRI-approved vacuums effectively removes dust and allergens from the carpet, locks them in the machine and helps keep them out of the air we breathe.

A misperception is that people with asthma and allergies should avoid carpet in the home. But much of today’s carpet is made from harmless materials found in clothing and other everyday fabrics, such as polyester, nylon, triexta, and olefin fibers, which don’t trouble most people.

Mold and VOC misperceptions: Other misperceptions about carpet involve mold and the emission of volatile organic compounds, or VOCs. In fact, it is very hard to grow mold on carpet. Mold grows in any moist environment where dirt and dust provide nutrients. When carpet is kept clean and dry, mold simply cannot grow on synthetic fibers.

Carpet is also wrongly linked to high VOC levels. Scientific studies show that new carpet is one of the lowest emitters of VOCs into the indoor environment, and that these emissions dissipate very quickly. The low-level VOC emissions and the harmless odor from new carpet disappear within the first 48 to 72 hours after installation and even sooner with open windows or doors.

The Carpet and Rug Institute offers Green Label testing and certification to indicate carpet, carpet backings, cushions and adhesives that emit low VOCs.

                                                                         ~ Courtsey of The Carpet and Rug Institute

Tuesday, April 9, 2013

Caring For Your Carpet

1. The Virtues of Vacuuming:
The carpeting in your home is the perfect place for dirt, dust and other potentially harmful particles to hide. Vacuum the carpet in your home at least once per week, more frequently in high traffic areas like your family room or entrance way. By vacuuming on a regular basis, the life of your carpet is extended by preventing the dirt and particle build-up that wears down carpet fibers. For hard to reach places like underneath furniture and around baseboards, use your vacuum’s attachments every few weeks.
2. Slow Down and Sweep it All Out:
Even though your carpeting may not appear to be dirty, remember that millions of dirt and dust particles can be hiding deep within the carpet fibers. Many people vacuum too fast to really collect all of the dirt collected in their carpeting. Slow down a bit, and you’ll be able to sweep up a lot more of the particles that are hidden from the naked eye. It won’t take much extra time, but your carpets will look better and wear longer.
3. Crisscross Your Way to Cleaner Carpeting
High traffic areas where people sit and move their feet are some of the most important places to vacuum thoroughly. Go over these places a few times using a crisscross pattern to ensure that your carpet is really getting clean.
4. Fight the Dirt Before it Starts:
Whether you’re getting new carpet or just had your existing carpets cleaned, consider using soil retardants to keep your entire home looking pristine. While this can be done on your own, we recommend using professional equipment or having a qualified company apply the soil retardants for you. Soil retardants act like a shield against dirt and dust particles that will protect them for years to come.
Courtesy of: Clean Home Ideas

Wednesday, March 27, 2013

Upholstery Cleaning Tips

The easiest upholstery stains to clean are those that are treated while they are still fresh. The hardest to clean are grease and oil. Any very large stain may be best left to a professional. Some tips on increasing your chance of successful results:
1. Moisture is not your friend. Use as little water as possible to clean upholstery. Try a spot remover first, but if you must use a water-based approach, use it sparingly for best results.
2. Upholstery sprays are inexpensive and often work well on organic stains, but they are ineffective on grease or oil.
3. Baby wipes are surprisingly effective for cleaning upholstery because they deliver the right amount of soap and water, are quite gentle, and evaporate quickly.
4. Coffee Stains: Combine a small amount of dish detergent, water and vinegar and dab sparingly until coffee disappears.
5. Mold or mildew: Mix a quarter cup of hydrogen peroxide and a quarter teaspoon of color safe bleach. Lightly rub the stain with a clean cloth dipped in the solution. Rub area with fresh water applied sparingly and let dry.
 6.)Stubborn Stains: 
>CRAYON: Try using non-gel toothpaste to remove crayon marks from water-safe upholstery. Rub it gently on the surface, a small section at a time, then wipe off with a damp cloth.
>GREASE OR OIL: Sprinkle salt, cornstarch or talcum powder on the spot as soon as you discover it. Rub in carefully, allow grease to lift off upholstery and absorb into spot remover. Brush off grease and powder and wipe with a damp cloth.
Did you know you can reduce overall grime and soiling of your upholstered furniture by vacuuming it regularly? Special upholstery attachments for your vacuum system can make it easy to reach small corners and creases, and are safe for use on fabrics. Vacuum furniture at least every two months, or weekly if you have pets or allergies.



Friday, March 22, 2013

Simple methods for special carpet problems

Ever wondered how to fix carpeting that has been burned,stained or discolored? Try one of these simple methods to restore your carpet to its former glory.

> If you used a spot remover that altered the color of your carpet, try using artists' acrylic paint to touch up the affected area. Or, you can use a felt-tip marker or a permanent-ink marker of the appropriate color.

> To repair a small burned area, snip off the charred fibers and put white glue in the opening. Then snip fibers from a scrap piece of carpet or from an inconspicuous part of the carpet. When the glue gets tacky, poke the fibers into place.

> To repair a large carpet burn, simply cut out the damaged area and subsitute a patch of identical size and shape securing the piece with latex adhesive.

> If a carpet thread is loose, snip it level with the pile. Do not pull on it as you will run the risk if unraveling part of the carpet.

                                                                                                      Editors of Consumer Guide
                                                                                                      TLC Home

Monday, March 18, 2013

Frequently Asked Questions...

How long do I have to wait until my carpets are dry?

Your carpets should be dry within 4-6 hours, however, factors such as humidity, temperature and the flow of air can extend the drying time. To help accelerate the drying time, use fans or turn on your air conditioner or heating system. Please remember to keep the protective blocks under your furniture until your carpet is completely dry to avoid any color transfer.

How can I keep my carpet looking fresh after cleaning?

Regular vacuuming will help your carpet stay clean and fresh. We recommend that your carpets be professionally cleaned twice a year.

Why should I use a stain protectant?

Most carpets come from the manufacturer with stain protection, but that reduces in effectiveness over time. CarpetUp’s 3M Scotch Guard protectant refreshes the performance of stain resistant carpets and can help your carpet resist soiling from dirt, oil and water based spills. The protectant also will give you more time to remove spills before staining can occur.

Do you move furniture?

Yes, we do move furniture. It would be helpful to us if you removed any items on tables, etc. to a secure location. We suggest it is not feasible to move such large items as pianos, big screen televisions, waterbeds, dressers with attached mirrors, china cabinets and the like.

Do I need to vacuum my carpets before the professionals arrive?

There is no need to vacuum before we arrive. If needed, our technicians can pre-vacuum the area that needs to be cleaned.

Do you guarantee the removal of all stains on my carpets?

While we would like to say yes, the reality is that there are some substances that can permanently discolor fabric fibers.

Do you have a customer satisfaction guarantee?

Yes, all our work comes with a 100% satisfaction guarantee. If you are unhappy with any part of our work, simply call us with 24 hours and we will return to address those areas of concern at no cost to you.


Friday, March 8, 2013

Common Carpet Cleaning Myths

Myth # 1... Wait as long as you can to have your carpet cleaned the first time, because once you have it cleaned it never looks the same again.

First of all, if you wait too long to have your carpet cleaned, there has already been permanent damage done to the fibers. The main reason for this belief can be attributed to carpet cleaners who leave the carpet either too wet, full of residue, or both. Too wet leaves suspend soils in the excessive moisture. When it dries, this soil will wick up to the top surface of the carpet fiber. Remaining residues leave fibers unclean which will attract new soils quickly, whether the carpet has been wet or dry cleaned.

Proper analysis of carpet prior to cleaning is needed to determine the correct method of cleaning. This needs to be done by a professional whose main concern is doing the job properly, no matter how much time it takes.

If your carpet is cleaned properly, there will be maximum removal of residues, quick drying, and a fresh clean carpet under your feet for months to come.

Myth # 2... The store where we purchased our carpet said it had to be dry cleaned only.
We hear this one a lot. This could not be further from the truth.

This consensus of opinion among carpet retailers (salespeople) is derived from carpet cleaners who consistently leave the carpet too wet. This causes a great amount of soiling to be left behind, which wicks back to the surface after drying finally occurs. This opinion has no factual or proven claims to back it up, it is just that — their opinion, and it is WRONG!

Shaw Industries, the largest manufacturer of carpet in this country, states that hot water extraction is their recommended method of carpet cleaning. They also recommend PROFESSIONAL carpet cleaning using this method. This would include someone who has proof of complete training, an established track record of professional ethics and necessary training, and a price that is NOT too good to be true!

If your retailer says dry cleaning only, challenge them and ask for written proof of such claims on their part. More than likely you will leave them going into their double-talk speech routine to give you an (incorrect) answer.
Myth # 3... If I have my carpet steam (wet or hot water extraction) cleaned, it can shrink, mold, mildew,split at the seams or otherwise ruin my carpet.
Again, this can only happen if the cleaner leaves the carpet extremely wet. In the case of a professional, removing all excess moisture is one of the most important steps in the hot-water extraction (steam) cleaning process.
Modern hot water extraction equipment is designed to do just that — remove all excess moisture and leave only what the carpet fiber itself will absorb.
A professional carpet cleaning company will properly use this cleaning process which only penetrates to the base of the carpet fiber, and does not penetrate the carpet backing (either primary or secondary), pad, or your floor underneath.
Even some of the dry cleaning companies actually use water, so it is not dry at all.

Thursday, February 21, 2013

Five Interesting Facts About Carpet

Did You Know...

1.) Wall-to-wall carpeting is less healthy than smaller rugs because wall-to-wall carpets tend to be more permanant and harder-to-clean endpoints for moisture,chemicals,liquids,crumbs and other spills that provide molds,mildew,yeasts and bacteria with a rich and nearly continuous supply of nutrients.*

2.) Naphthalene is commonly found in carpet cleaners. In concentrated form, it is dangerous to breath and can cause headaches, nausea,vomiting, and urinary irration. It is a suspected carcinogen and can be toxic to children, infants and pets.*

3.) Studies at Anderson Labs, international experts report that mice have dropped dead after breathing new carpet fumes.*

4.) New carpets can be a source of chemicals emissions. Customers should ask retailers about selecting lower-emitting carpet adhesive or about airing out the carpet before it is installed.*

5.) The toxic substances in cigarette smoke can become embedded in carpet fibers, placing both children and pets at risk for cancer.

*American Lung Association."Your Carpet and Indoor Air Quality. " Accessed: July 30, 2009.

Thursday, February 14, 2013

Tips for cleaning red wine from carpet

Accidents happen, but we can help you clean them up. The best way to clean red wine from a carpet is to first blot the spill with a clean white cloth or paper towel. Always use a fresh spot of the cloth when blotting. Pour a small amount of water onto the stain, making sure not add too much. Continue to blot until there is virtually no stain on your cloth. Then, mix together a mixture of baking soda and water-using a 3-1 ratio of paste to water-and put the paste directly onto the stain. Allow the paste to dry then vacuum. Apply a carpet cleaner if the stain remains. Be sure to use the recommendations of the manufacturer on the label of the stain remover.

Wednesday, February 13, 2013

As a family owned and operated company, we are more than just a carpet and upholstery cleaning company. We are involved community members who are also parents with children and pets concerned about their safety and the environment we share. That is why it is important for us at CarpetUp to offer to you 100% green-based cleaning variations provided by bonded and insured technicians to accommodate your carpet type and upholstery. Our cleaning solutions are organic based and our eco-friendly green cleaners and organic carpet and upholstery cleaning techniques are safe for your entire family, including children and household pets. We pride ourselves in superior customer service delivered by skilled and friendly technicians while maintaining the highest of integrity and professional standards. So, from our family to yours, welcome to CarpetUp.