How long do I have to wait until my
carpets are dry?
Your carpets
should be dry within 4-6 hours, however, factors such as humidity, temperature
and the flow of air can extend the drying time. To help accelerate the drying
time, use fans or turn on your air conditioner or heating system. Please
remember to keep the protective blocks under your furniture until your carpet
is completely dry to avoid any color transfer.
How can I keep my carpet looking
fresh after cleaning?
Regular
vacuuming will help your carpet stay clean and fresh. We recommend that your
carpets be professionally cleaned twice a year.
Why should I use a stain protectant?
Most carpets
come from the manufacturer with stain protection, but that reduces in
effectiveness over time. CarpetUp’s 3M Scotch Guard protectant refreshes the
performance of stain resistant carpets and can help your carpet resist soiling
from dirt, oil and water based spills. The protectant also will give you more
time to remove spills before staining can occur.
Do you move furniture?
Yes, we do
move furniture. It would be helpful to us if you removed any items on tables,
etc. to a secure location. We suggest it is not feasible to move such large
items as pianos, big screen televisions, waterbeds, dressers with attached
mirrors, china cabinets and the like.
Do I need to vacuum my carpets before
the professionals arrive?
There is no
need to vacuum before we arrive. If needed, our technicians can pre-vacuum the
area that needs to be cleaned.
Do you guarantee the removal of all
stains on my carpets?
While we
would like to say yes, the reality is that there are some substances that can
permanently discolor fabric fibers.
Do you have a customer satisfaction
guarantee?
Yes, all our
work comes with a 100% satisfaction guarantee. If you are unhappy with any part
of our work, simply call us with 24 hours and we will return to address those
areas of concern at no cost to you.
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